Shipping policy

Shipping Policy

Processing Time
All orders are processed and shipped in less than 1 business day after your order is placed (often the same day). Orders placed on weekends or holidays will be processed the next business day.

Shipping Method & Delivery Time
Shipping times vary based on the carrier and destination. Estimated delivery time begins once your package has shipped and is provided at checkout when available.

Order Tracking
Once your order ships, you will receive a tracking number via email (or SMS, if you selected text updates). Tracking may take a short time to update after the label is created.

Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping option.

Shipping Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Delays & Carrier Issues
While we ship quickly, delivery timelines are handled by the carrier. Weather, peak seasons, and carrier delays can occasionally impact delivery times.

Lost, Stolen, or Missing Packages
If your tracking shows “delivered” but you have not received your package, please check with household members, neighbors, or your local carrier first. If you still can’t locate it, contact us and we will help you next steps.

Contact Us
If you have any shipping questions, reach out to us anytime through our Contact page or email us at help@buckoak.com.